Reference

Manage Your cv7 Profile With Ease

Your cv7 profile is the control centre for everything — account details, wallet connections, and session settings all live here. Get your profile set up once and your bKash, Nagad, or Rocket wallet stays linked so every session starts without friction.

Account DetailsWallet LinkVerification StepsSession SettingsProfile Security
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cv7 Manage Your cv7 Profile With Ease
PROFILE SUPPORT PATHS

Get Help With Your Profile

If something in your Easy Userprofile isn't saving correctly or your wallet link isn't reflecting a recent change, our support team can pull up your account and walk through it with you directly. Reach out through the channels below and mention your registered mobile number so the team can locate your profile quickly.

Live Chat Open the chat widget from any page inside your account. Describe the profile field giving trouble and the agent will check your record in real time during support hours.
Email Support Write to our support address with your registered number and a short description of the profile issue. Responses come back to the same inbox, usually within one business day.
Help Centre The Help Centre has a dedicated Easy Userprofile section covering document upload, wallet linking, and PIN reset — check there first for step-by-step answers to common profile questions.
ACCOUNT INTEGRITY

How We Keep Your Profile Secure

Your Easy Userprofile data stays protected through several layers we keep active at all times. PIN confirmation on every change, encrypted storage for your wallet links, and a session log you can review inside your account all work together to keep your details accurate and private.

PIN Confirmation on Changes

Every update to your profile — name, mobile number, linked wallet — triggers a one-time PIN sent to your registered number. No change goes through without that confirmation step.

Encrypted Wallet Storage

Your bKash, Nagad, and Rocket account details saved inside your profile are stored in encrypted form. The cashier reads the link; the raw account numbers aren't exposed in plain text anywhere in the interface.

Session Activity Log

Your profile includes a session log showing recent logins with device type and approximate time. If you spot an entry you don't recognise, you can flag it directly from that screen.

Document Verification Path

Identity documents uploaded through your profile go to our verification team, not a third-party processor. Status updates appear inside the same profile tab — you don't need to chase confirmation separately.

cv7 What the Easy Userprofile Covers

What the Easy Userprofile Covers

The Easy Userprofile section in your cv7 account brings together the fields that keep your experience running smoothly. You set your display name, contact number, and preferred currency once — and those details carry across to your deposit flow, withdrawal requests, and support tickets. When your Nagad or Rocket number is saved here, the cashier desk recognises it automatically on your next

transaction. The verification tab inside your profile walks you through document upload step by step, and your status updates within the same screen. Profile changes go through a one-time PIN confirmation to your registered mobile number, so nothing shifts without your direct approval.

Easy Userprofile Terms Explained

A quick reference for the terms you'll come across inside your Easy Userprofile section.

What is KYC in the context of my profile?

KYC stands for Know Your Customer — the identity verification step where you upload a valid ID document so the platform can confirm your account details before processing withdrawals.

What does 'wallet link' mean on my profile?

A wallet link is the saved connection between your cv7 account and a mobile payment number — bKash, Nagad, or Rocket — so the cashier can route transactions without you re-entering details each time.

What is a registered mobile number?

The mobile number you provided when opening your account. It receives OTP codes for login, profile changes, and transaction confirmations, so keeping it current in your profile matters.

What is an OTP?

OTP stands for One-Time Password — a short numeric code sent to your registered mobile number that expires quickly and is used to confirm account changes or verify a login session.

What does 'profile verification status' mean?

Your verification status shows whether your submitted identity documents have been reviewed and approved. Unverified accounts may have withdrawal limits until the check is complete.

What is a display name on my profile?

The display name is the name shown inside your account interface and on transaction receipts. It can differ from your legal name but must stay consistent with your verified identity details.

Your Easy Userprofile Questions

The questions we hear most often about setting up and managing your Easy Userprofile.

Go to your Easy Userprofile, open the Wallet section, select bKash, enter your bKash mobile number, and confirm with the OTP sent to your registered number. The link activates immediately after confirmation.

Yes. Open your profile, go to Contact Details, enter the new number, and confirm with a PIN sent to your current registered number. The update takes effect once the PIN is verified successfully.

Document review takes time after upload. Your profile status tab shows the current stage — pending, under review, or approved. If it stays on pending beyond a few days, contact support with your registered number handy.

Your profile supports linking one number per payment method — one bKash, one Nagad, one Rocket. You can update any of them at any time through the Wallet section, with PIN confirmation required for each change.

Your profile stays active — it's tied to your account, not your device. Log in on the new phone using your credentials, then update your registered number in the Contact Details section if the SIM has changed.

Yes. Your Easy Userprofile loads fully in a mobile browser, so you can update wallet links, check your verification status, or review your session log from your phone without needing a desktop. Players in Dhaka and elsewhere use mobile access for most routine profile tasks.
Reference

Easy User Profile

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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