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How cv7 Handles Your Personal Information

This privacy policy explains what data we collect when you use your cv7 account, how we store it, and what rights you have over it. Access and eligibility depend on your local law and the regions we support.

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DATA SECURITY STANDARDS

How We Protect and Manage What We Hold

Your account data is protected using SSL encryption during every session — whether you're checking your balance, initiating a bKash deposit, or reviewing your transaction history. We apply access controls so that only the staff who need your data to resolve a support issue or process a withdrawal can view it. Data retention follows a defined schedule: active account data is kept while your account is open; closed-account data is deleted or anonymised once the retention period required by applicable rules has passed.

SSL Encryption

Every page of your cv7 session runs over SSL. Your login credentials, payment details, and account data are encrypted in transit so they cannot be read in transit.

Access Controls

Internal access to your personal data is restricted by role. Support staff see only what they need to handle your request; broader data access requires a separate authorisation step.

Retention Schedule

We keep your data for as long as your account is active or as required by applicable law. Once a retention period ends, records are deleted or anonymised on a set schedule.

Data Request Handling

You can request a copy of your data, ask us to correct an error, or request deletion of records we are not legally required to keep. Submit your request via live chat or email support.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we use your data, want to request a copy of what we hold, or need to correct something on your account, our support team handles privacy requests directly. You can reach us through live chat on the cv7 site, by email, or via the in-app help channel on mobile. We aim to respond to data requests within a reasonable period, and we'll confirm receipt as soon as your message comes in.

What We Collect and Why We Collect It

cv7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a cv7 account, we collect the information needed to run it — your name, contact details, and the payment method you use to fund your wallet. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and the amount so

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your account balance stays accurate and any withdrawal request can be matched to a verified source. We also collect device data — browser type, IP address, and session timestamps — to detect unusual login activity and keep your account secure. We do not sell your personal
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data to third parties. Where local law in Bangladesh requires us to retain certain records, we follow that obligation; beyond that, we keep data only as long as your account is active or as our internal retention schedule requires. If you close your account, you can
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request that we delete the data we are not legally required to keep. Availability of all features depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at cv7

These are the questions we hear most often from account holders about how their data is handled. If your question isn't covered here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to keep your account secure.

We do not sell your personal data. We may share it with payment processors like bKash, Nagad, or Rocket only as needed to complete your transaction, and with authorities where local law requires it.

Contact our support team via live chat or email with your registered account email address. We'll locate your record and send you a summary of the data we hold.

Yes. If you close your account, you can request deletion of records we are not legally required to retain. We'll confirm which records can be removed and which must be kept.

We follow a defined retention schedule. Once the required period ends — set by applicable local law and our internal policy — your records are deleted or anonymised.

Yes. Payment references for bKash, Nagad, and Rocket are stored with access controls and SSL encryption. Only authorised staff can view transaction records, and only to resolve account queries.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoRoulette GlowSpin InfoTerms & Conditions

How cv7 Handles Your Personal Information

How We Protect and Manage What We Hold

SSL Encryption

Access Controls

Retention Schedule

Data Request Handling

How to Reach Us About Your Data

Common Questions About Your Privacy at cv7

01 What personal data does cv7 collect when I open an account?

02 Does cv7 share my data with third parties?

03 How can I get a copy of the data cv7 holds about me?

04 Can I ask cv7 to delete my account data?

05 How long does cv7 keep my data after I close my account?

06 Is my bKash or Nagad payment information stored securely?

Privacy Policy

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