Reference

What You Agree To When You Use cv7

These terms set out how your account works on cv7, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the region you are in — read this before opening an account.

Account eligibility appliesPayments via bKash, Nagad, RocketLocal law governs accessTerms subject to change

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TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear, or you need to raise a concern about your account agreement, our support team handles terms-related queries directly. Reach out through the channel that works for you — we respond to account and policy questions through live chat, email, and our help desk.

Team online

Live Chat

Raise a terms or account query directly through the chat window in your account dashboard. We respond to policy questions the same way we handle account support.

Email Support

Send your query to our support address if you prefer a written record. Include your account reference so we can pull up the right details quickly.

Help Desk

For detailed account or eligibility questions, our help desk team can walk through how specific terms apply to your account and your payment method.

How These Terms Govern Your Account

cv7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on cv7, you enter into an agreement with us that covers every part of how you use the platform — deposits, withdrawals, game access, and account management. Eligibility is your responsibility to confirm. If local law in Bangladesh restricts or prohibits

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online gaming or wagering activity, these terms do not override that restriction and you must not use the platform where it is not permitted in your region. Deposits made through bKash, Nagad, or Rocket are subject to the same account terms as any other transaction. Sending
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funds through your mobile wallet does not create an exemption from these rules. If a deposit is made in error or falls outside permitted transaction limits, we handle it through the account review process — not automatically reversed. We may update these terms at any time.
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When we do, we post the revised version here and the change takes effect from the date shown. Continuing to use your account after a change means you accept the updated terms. If something in a revision is not acceptable to you, close your account before
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it takes effect. Account access, game availability, and payment options may vary depending on your location and the applicable rules for that region. What is available to one account holder may not be available to another based on where they are.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

Your account data, transaction records, and payment details are held securely under the terms of this agreement. Here is how we approach the key areas that matter to you.

Data Retention

We keep account and transaction records for as long as your account is active and for a defined period after closure. This covers bKash, Nagad, and Rocket transaction history.

Account Security

Your account is protected by password and OTP verification. We do not share your login credentials or payment details with third parties outside what is needed to process your transactions.

Requesting Changes

To update personal details or request a data review, log into your account and use the account settings section, or contact support with your account reference and the specific change you need.

Who to Contact

For any concern about how your data is handled under these terms, reach our support team via live chat or email. We respond to data and policy queries on a case-by-case basis.

Common Questions About These Terms

These questions come up regularly when account holders review the terms. If yours is not here, contact support directly.

Yes. All transactions through bKash, Nagad, or Rocket are covered by the same account terms as any other deposit method. The payment rail does not change your obligations or ours.

You are responsible for checking whether access is permitted under your local law. These terms do not override any legal restriction that applies to you in Bangladesh or your specific region.

We post updates here with the effective date. Continued use of your account after the change date means you accept the revised terms. If a change is not acceptable, close your account before it applies.

Log into your account and go to account settings, or contact support with your account reference. We will confirm what data we hold and how to request a formal copy or review.

Raise it with support as soon as possible, quoting your account reference and the transaction detail. We review payment disputes through the account team, not by automatic reversal.

Records are retained for a defined period after account closure as required under our data handling policy. Support can confirm the specific retention period that applies to your account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoLegal Appcv7 App

What You Agree To When You Use cv7

Reach Us About Your Terms Questions

Live Chat

Email Support

Help Desk

Account Security and Data Under These Terms

Common Questions About These Terms

01 Do these terms apply if I use bKash or Nagad to deposit?

02 What happens if local law in my region restricts online gaming?

03 Can cv7 change these terms without telling me?

04 How do I request a copy of my account data?

05 What if I think a transaction was processed incorrectly under these terms?

06 How long do you keep my account records after I close my account?

Terms & Conditions

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